The Donor Experience Specialist will serve as a member of our Donor Services team to facilitate a positive environment and donation experience for our blood donors at collection centers.

Responsibilities

Greet and welcome blood donors; direct them to registration
Monitor donors post-donation to ensure their safety and wellbeing
Observe donors for adverse reactions and immediately alert staff if reactions occur
Encourage the donors to stay for at least 10 minutes in the canteen
Provide and restock refreshments and snacks in the canteen
Ask questions to determine how donor is feeling
Facilitate rebooking future blood donation appointments with our staff and donors
Educate the donors on the blood products and uses for patients
Interact with the blood donors creating a positive customer engagement experience
Thank each donor for their efforts to support patients in our community
During busy time periods assist with donor flow, by asking donors about Quick Pass completion, returning tablets to docking stations and directing donors on where to wait for the next stage in the donation process
Partner with our Blood Collections staff to meet the needs of our donors and community partners /Ambassador for Bloodworks by promoting volunteering and blood donation on social media and other community engagement activities
Assist with sanitizing high touch point area

Qualifications

Strong desire to help and serve others
Excellent oral and written communication skills
Well organized, detail-oriented, and dependable
Enjoy working directly with people, including both donors and staff
Mobility necessary in order to serve refreshments
Completion of application, background check and position training
We are not accepting volunteers under the age of 18 for this position. We look forward to welcoming back all of our volunteers when pandemic conditions allow

All days available, 2-4hours per shift, Monthly commitment

Administrative Support opportunities

Donor Experience Specialist

Hospital Volunteer